W. Edwards Deming

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W. Edwards Deming

Born: October 14, 1900

Died: December 20, 1993

Nationality: American

Occupation: Scientist

Biography: William Edwards Deming was an American statistician, professor, author, lecturer and consultant. He is perhaps best known for his work in Japan. There, from 1950 onward, he taught top management how to improve design, product quality, testing, and sales through various methods, including the application of statistical methods.

W. Edwards Deming

“The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.”

- W. Edwards Deming

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W. Edwards Deming

“The emphasis should be on why we do a job.”

- W. Edwards Deming

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W. Edwards Deming

“The result of long-term relationships is better and better quality, and lower and lower costs.”

- W. Edwards Deming

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W. Edwards Deming

“We are here to make another world.”

- W. Edwards Deming

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W. Edwards Deming

“When a system is stable, telling the worker about mistakes is only tampering.”

- W. Edwards Deming

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W. Edwards Deming

“Whenever there is fear, you will get wrong figures.”

- W. Edwards Deming

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W. Edwards Deming

“You can not define being exactly on time.”

- W. Edwards Deming

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W. Edwards Deming

“You should not ask questions without knowledge.”

- W. Edwards Deming

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W. Edwards Deming

“The worker is not the problem. The problem is at the top! Management!”

- W. Edwards Deming

Source/Notes: Cultural Transformation Study Guide Accessed December 19, 2006
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W. Edwards Deming

“I think that people here expect miracles. American management thinks that they can just copy from Japan—but they don't know what to copy!”

- W. Edwards Deming

Source/Notes: If Japan Can...Why Can't We? (1980)
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W. Edwards Deming

“Defects are not free. Somebody makes them, and gets paid for making them.”

- W. Edwards Deming

Source/Notes: Out Of The Crisis (1982)
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W. Edwards Deming

“The supposition is prevalent the world over that there would be no problems in production or service if only our production workers would do their jobs in the way that they we taught. Pleasant dreams. The workers are handicapped by the system, and the system belongs to the management.”

- W. Edwards Deming

Source/Notes: Out Of The Crisis (1982)
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W. Edwards Deming

“We cannot rely on mass inspection to improve quality, though there are times when 100 percent inspection is necessary. As Harold S. Dodge said many years ago, 'You cannot inspect quality into a product.' The quality is there or it isn't by the time it's inspected.”

- W. Edwards Deming

Source/Notes: Out Of The Crisis (1982)
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W. Edwards Deming

“The various segments of the system of profound knowledge proposed here cannot be separated. They interact with each other. Thus, knowledge of psychology is incomplete without knowledge of variation.”

- W. Edwards Deming

Source/Notes: The New Economics for Industry, Government, Education (1993)
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